back to careers

Technical Support Engineer

Full time
Cluj
Mid-level
Apply now
  • Relocation package
  • Job rotation
  • Learning through Arnia Academy
  • Flexibile working hours
  • Performance bonuses
  • Attractive projects
  • Medical benefits
  • Trainings
  • competitive compensation package
  • Referral program
  • International work experience
We are currently opening and running an excellence Research & Development center in Cluj, for the world’s leading specialist in air transport communications and information technology. As a Technical Support Engineer, reporting to the Customer Success Manager, you will be part of a globally located team that works on cutting edge passenger processing solutions. You will work alongside developers, testers and service owners within our platform and passenger applications portfolio. Within Customer Success we support, maintain and enhance the solutions alongside other DevOps teams and act as the focal point for setting up Proof of Concepts using our technology stacks for airports around the world and supporting these projects through to live operations.

Requirements:

  • Minimum of 2+ years’ experience as a technical/software support engineer
  • Understanding of the software development lifecycle
  • Experience working alongside software developers and testers
  • Understanding of networking concepts
  • Ability to coordinate multiple technical streams of work to produce a complete solution
  • Experience working in an Agile/Scrum environment

Main responsibilities:

  • Diagnose issues found in the field and perform software configuration changes
  • Setup and maintain airport lab equipment including boarding gates, cameras and bag drop hardware
  • Work closely with product management, service management and development teams to create solutions for trials and pre-production environments
  • Assist with security audits and ensure compliance with any potential third-party software and operating system vulnerabilities
  • Create and track defect tickets
  • Become an expert in the usage and architecture of the passenger products
  • Relocation package
  • Job rotation
  • Learning through Arnia Academy
  • Flexibile working hours
  • Performance bonuses
  • Attractive projects
  • Medical benefits
  • Trainings
  • competitive compensation package
  • Referral program
  • International work experience