Since it was coined in a report in 2019 by Gartner, an American IT research and advisory firm, the term “hyperautomation” has managed to make the headlines quite often, as the concept has distinguished itself as one of the top strategic technology trends of the last few years. Bringing together advanced technologies such as artificial intelligence, robotic process automation, machine learning, business process management, and other superior tools, hyperautomation represents a new approach to automation, promising to bring value to businesses that decide to embrace it. The advantages that this solution provides are undeniable, from streamlined processes and increased employee satisfaction, to reduced operating costs and better decisions, the perks of hyperautomation make it pretty appealing to companies, however, some specialists argue that the solution might be overrated.

Nonetheless, in order to be able to decide whether or not the hype surrounding hyperautomation is truly worth it, one must take a look at both the advantages and disadvantages of the practice, for only by having a complete picture of the solution, can one have an informed view on the controversial subject. So, let’s begin by exploring the benefits of hyperautomation and see how this innovative practice helps businesses get closer to their objectives.

Improved productivity

By automating repetitive, time-consuming manual tasks, thanks to hyperautomation solutions, companies seize the chance to streamline their processes and optimize their operations in ways that they have never been able to before. This way, employees will be relieved of tedious assignments that would take up valuable time, having the possibility to focus more on core activities. Consequently, as a result of specialists directing their attention and efforts towards essential tasks, that add value to products, services, or to the overall business, productivity will increase considerably, an objective that all companies wish to achieve.

Increased adaptability

Navigating the ever-changing business landscape can represent a challenge even for more experienced companies, as customer demands and expectations are always growing and technologies and trends evolve at a rapid pace. To keep up with this dynamic environment, businesses need to be able to quickly adjust to changing market demands, and, in this sense, hyperautomation provides the agility that they crave. By integrating hyperautomation tools, companies can enjoy the scalability and flexibility that such solutions bring to the table, which allow them to effortlessly adapt to changes in customer requirements.

Better employee engagement

We have already spoken about how automating manual monotonous tasks leads to increased employee productivity, however, we must also touch upon other important positive effects that hyperautomation has on them. In this regard, as hyperautomation solutions elevate the way specialists work, the latter’s satisfaction and motivation will, naturally, increase, creating a better work environment. Moreover, hyperautomation allows for enhanced collaboration, as the implementation of this innovative strategy involves employees from different departments and encourages them to work together.

Greater return on investment

Hyperautomation blesses companies with what is perhaps one of the most appealing advantages, namely better return on investment. Such disruptive solutions have the power to boost companies’ profitability, as they provide the means for the development and delivery of high-quality products and services, as well as a reduced time-to-market. What’s more, hyperautomation enables businesses to reduce operational costs surrounding tasks that would typically involve high expenses.

Now that we have revealed some of the most popular advantages of hyperautomation, allow us to move on to the challenges that this emerging practice comes bundled with; the first disadvantage that we must touch upon being that revolving around the delicate process of choosing the appropriate hyperautomation tools.

Deciding upon the right hyperautomation solution can be tricky.

Choosing the hyperautomation solution that best fits your company’s needs is no easy task, especially when there are so many different options and products to choose from. In order to make the best choice, businesses should start by identifying their goals and only after clearly establishing their objectives, move on to a thorough research on available automation tools. If companies fail to make the right decision, they may see no return on investment and might face difficulties when implementing such advanced solutions.

Employees may resist change.

When hearing about hyperautomation solutions being adopted, employees may fear that their positions are being threatened, therefore, companies need to reassure specialists that they can work alongside such technologies and that they will be provided with the necessary training and support to efficiently do so. Businesses must therefore create an environment that embraces change, while also acknowledging the discomfort that it might bring.  

Implementing hyperautomation might be time-consuming and challenging.

Adopting a collection of technologies, tools and practices that hyperautomation entails, is quite a complex journey, and companies wishing to implement such solutions must be aware that this process might be time-consuming and sprinkled with obstacles. It may also take some trial and error before businesses get the hang of it, so they must be prepared to put in the effort.


Increased adaptability, greater productivity and better employee engagement and satisfaction are some of hyperautomation’s perks, that have convinced companies to adopt these solutions. There are however some downsides to this technology, as the strategy might be time-consuming and challenging, employees may be reluctant to change, and choosing the right hyperautomation tools might be tricky. Hyperautomation has nonetheless proven to be most beneficial for companies, offering great opportunities to the latter, but some still argue that the hype surrounding the solution is not worth it.  

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